Last updated: 2 November 2026
Zorah London currently ships to supported addresses within the United Kingdom.
Available delivery options are displayed at checkout.
We offer free standard shipping on all orders to supported addresses within the United Kingdom.
Orders are normally processed within 0–1 business day.
Our order cut-off time is 9:00 PM UK local time (GMT/BST). Orders received after this time, at weekends or on public holidays normally begin processing on the next business day.
Business days are Monday–Friday, excluding relevant public holidays.
After processing, standard delivery normally takes 7–10 business days.
The total estimated time from placing your order to receiving it is therefore 7–11 business days.
These delivery times are estimates, not guarantees. Carrier disruptions, customs checks, public holidays or severe weather may affect delivery.
We will deliver within the agreed period or, where no different period has been agreed, within 30 days of the contract being formed. These estimates do not limit your statutory rights.
The carrier used may vary depending on the shipment and delivery address.
Once your order has been dispatched, you will receive a shipping confirmation email containing tracking information. Tracking updates may take several days to appear.
Orders containing multiple items may arrive in separate packages. You will not be charged additional shipping fees when we split your order.
If your order has not arrived within the estimated delivery period, check your tracking information and contact support@zorahlondon.com.
We remain your point of contact and will investigate with the carrier where appropriate.
If we miss an agreed delivery deadline, you may be entitled to require delivery within an additional reasonable period and cancel if delivery still does not take place. In certain circumstances, including where an agreed delivery date was essential, you may cancel immediately.
Where you are entitled to cancel because of non-delivery, we will refund the relevant payment without undue delay.
Please check your delivery address carefully before completing your order.
If you notice an error, email support@zorahlondon.com immediately with your order number and the correct details. Once processing or dispatch has started, an address change may no longer be possible.
Any proposed redelivery charge must be reasonable, legally permitted and explained before being incurred.
If your parcel appears lost, is marked as delivered but has not been received, or arrives damaged or incorrect, contact support@zorahlondon.com.
Include your order number or other proof of purchase and a description of the issue. Photographs are helpful where available but are not required to exercise your statutory rights.
We will investigate and arrange an appropriate solution in accordance with your consumer rights. A carrier investigation will not postpone a refund beyond any applicable legal deadline.
Goods remain our responsibility until physically received by you or a person you nominate, except where the law provides otherwise for a carrier independently commissioned by you.
A tracking status marked “delivered” does not, by itself, remove your rights where delivery has not taken place.
Orders may be dispatched from suppliers outside the United Kingdom and may pass through customs.
Applicable taxes and charges that we are required to include in the selling price are included in the displayed price.
If any import duties, taxes or clearance charges are payable separately by you, this will be clearly disclosed before purchase, including the amount or how it is calculated where reasonably possible.
If a carrier requests an unexpected customs payment, contact support@zorahlondon.com so we can check it against the terms disclosed when you ordered.
Please refer to our Return and Refund Policy for details of our 30-day return notification period, return conditions and statutory cancellation rights.
Contact us for the correct return address before sending items back. Your statutory cancellation rights do not depend on our approval.
Zorah London — operated by IV-COM
Puccinilaan 10
2151 GC Nieuw-Vennep
The Netherlands
Email: support@zorahlondon.com
Customer support: Monday–Friday, 8:00 AM–4:00 PM UK local time (GMT/BST).